Returns & Exchanges

Returns

• Xpand has a 90 - Day Satisfaction Guarantee which means that if you’re unsatisfied for any reason, we will accept a return and process a refund accordingly to our Refund Calculation Policy.
• Returns within 90 days must include all components and sent back in the original packaging.
• If you suspect your shipment is lost in transit or missing, please contact us at hello@xpandlaces.com within 90 days of your order date. Missing orders brought to our attention past 90 days will not be eligible for claims and/or refunds.
• Occasionally and under certain circumstances as deemed necessary by Xpand’ Customer Support we may accept returns past 90 days. Returns over 90 days must be unused, in original packaging and in the same condition that you received it to be eligible for a refund.
• Return labels will not be provided. Customer is responsible for paying shipping costs of item(s) that is to be refunded.
• Returned items will be received and inspected.
• It may take up to 15 business days for refunds to be approved and processed.
• All returns must include the “Return/Exchange Form” inside the returning package in order for our team to process your request.
• Please send items to our Canadian return facility.

• Please consider using a trackable shipping service. We will not be responsible for items that are not received by our team.
• An email will be sent to you once inspection is completed by our team. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Banks and credit card companies normally take a few days to clear a transaction so please be patient if the refund does not show automatically.
• Shipping costs are non-refundable.
• For security reasons we can only refund back to the credit card used during the purchase.
• We will only process exchanges and refunds for laces that are part of your initial order.

Refund Calculation Policy

• Full order refunds that took advantage of free shipping, bundle discounts and/or promo code discounts will be refunded the amount minus the cost of standard shipping.
• Partial refunds on initial orders that took advantage of free shipping, bundle discounts and/or promo code discounts will be recalculated based on the total number of laces kept. The difference between the adjusted total and the initial total will be the amount eligible for refund.

Please refer to table below:

We auto apply the best available bundle discount pricing for calculation purposes.

Exchanges

• If you need to exchange an item, send us an email at hello@xpandlaces.com and we’ll be happy to help start the process.
• Return labels will not be provided. Customer is responsible for paying shipping costs of item(s) that is to be exchanged.
• Items returned for exchange purposes must include the "Return/Exchange Form” inside the returning package in order for our time to process your request in a timely manner
• Please consider using a trackable shipping service. We will not be responsible for items that are not received by our team