FREQUENTLY ASKED QUESTIONS

Can I still shop online during COVID-19?

We are continuing to process orders with no disruptions so you can expect standard delivery times as shown here.

Will Xpand Laces fit high-tops, boots and kids' shoes?

Absolutely! Xpand Lacing System is designed to stretch and be trimmed, which allows it to fit all types of shoes. For this reason, Xpand Laces can work on shoes from kid's shoes to adult boots. For more detailed instructions, see our installation page.

Are Xpand Laces adjustable after I trim them?

Finding the perfect fit is easy with Xpand Laces, as long as you don't trim them too short initially. We recommend testing the length before you make any cuts, and always set the initial adjustment on the loose side, so that you can always tighten them up if needed.

What are lengths of the Xpand shoelaces?

Xpand Laces are 52 inches long, and can stretch out to over twice that length, which makes them long enough for both high tops, Jordans and boots.

Can I use Xpand® Lacing System for running and other sports?

Many of our satisfied customers choose Xpand Laces to meet their athletic needs. Depending on the demands of your sport, the tension can be adjusted to provide enough support and comfort. But remember that any shoelace worn too loose can result in a rolled ankle.

What is Xpand's return policy?

Xpand offers a 90 day money back guarantee. If you are not satisfied with your order for any reason in the first 90 days, we will refund your order - no questions asked.

Where can I purchase additional accessories, Lace Anchors, End Clips and other hardware?

You can purchase additional accessories through this link.  

How do I re-open the Lace Ends?

Do you ship worldwide?

Worldwide shipping is available. And better yet, when you buy 4 or more laces, international shipping fees is free of charge for select countries. For more information on our shipping, learn more here.

Can I cancel / edit my order?

Please send an email to hello@xpandlaces.com with the subject line “Cancel/Edit My Order” and include your the order confirmation number (starting with a B#####). Unfortunately we are unable to provide guarantees that we can edit/cancel your order prior to the item being sent out, but we'll do our very best to help! Please understand that if we're unable to manually intercept your order prior to it leaving our facility, the responsibility of returning the items for a refund or exchange will be subjected to our regular Returns & Exchanges Policy.

Where is my order?

If you are an international shopper and have chosen International Standard Mail or International Expedited Mail, please note that the package is delivering to the destination country and will be handed to the destination country's local couriers for a final leg delivery. Local courier's delivery speed may vary dependent on country.

In the scenario that the package has arrived to the destination country and more than 10 business days have passed with no signs of local courier delivery, please reach out to us at hello@xpandlaces.com and we'll be happy to further assist. 

How come my order tracking is frozen?

If you are an international shopper and your order tracking is frozen, please note that the tracking updates are given upon the package reaching delivery milestones. A frozen tracking doesn't mean the package isn't moving, rather it's currently en-route travelling from one milestone to another.

Where do I enter the coupon/promo code?

Once you proceed to checkout and enter your shipping address, the next page of the checkout will have a field where you can enter your promo code. Once the code is entered, the discount will be reflected in the final price.

If you are checking out using PayPal, your coupon code must be entered after you have logged into your PayPal account and redirected back to our site to complete your purchase. 

 

 

More questions?