Frequently Asked Questions

At checkout, you’ll have the option to choose your preferred shipping method:

Expedited Shipping from Canada: This is the more affordable option, but duties/taxes may apply upon delivery (Delivered Duty Unpaid, or DDU). Most customers don't incur extra charges, but it can vary based on local customs.

Expedited or Priority Shipping from the U.S.: These options ship from our U.S. facility and are 100% duty-free guaranteed. They come at a small extra cost but provide peace of mind with no surprise fees at the door.

We provide both options to give you flexibility based on your needs. If you're concerned about potential duties, selecting a U.S.-based shipping option at checkout is your safest bet.

Free Shipping on orders $35 and more.

For orders under $35:

USA:

• $3.99–$6.99 when shipped from our U.S. facility (duty-free guaranteed)
• $0–$5.99 when shipped from Canada (duties/taxes may apply upon delivery)
  

Canada:$8.99–$10.99

International: Rates vary by location. Please see checkout for exact pricing.

Tracking is sent to the email on file once the order has been dispatched.
Please make sure to check your spam or junk folder in case it landed there.

If you’re unable to find it, just shoot us a message at hello@xpandlaces.com and we’ll be happy to help!

We ship all orders within 1–2 business days.

USA Shipping Options:

• Expedited Shipping (Ships from Canada): 5–7 business days (duties/taxes may apply upon delivery)
• Expedited Shipping (Ships from USA): 5–7 business days (duty-free guaranted)
• Priority Shipping (Ships from USA): 2–3 business days (duty-free guaranteed)
  

Canada Shipping Options:

• Expedited Shipping: 2–5 business days

International Orders:

• Varies by destination — estimated time will be shown at checkout.

If your package seems to be missing or lost in transit, please contact us at hello@xpandlaces.com within 90 days of your order date. We’ll investigate and help find a solution. Claims made after 90 days may no longer be eligible for support.

Xpand offers a 90-Day Satisfaction Guarantee. If you’re not fully satisfied, just let us know within 90 days of your order and we’ll help you out. If it's been more than 90 days, our team may still be able to assist — just reach out and we’ll do our best.

Yes — to qualify for a return, please send the items back in their original packaging with all components included. This helps us process things quickly on our end!

You may return your order to the closest facility for convenience:

🇨🇦 Canada Return Address

Xpand Inc.
291 Edgeley Blvd (Unit 8)
Concord, Ontario
L4K 3Z4
Canada

🇺🇸 USA Return Address

Xpand
STE E-6420 Inducon Drive W
SE #44743
Sanborn, NY 14132
USA

If your order included free shipping, a bundle deal, or a promo code, any refund will be adjusted accordingly. We recalculate your total based on the items you keep, applying the best available bundle pricing to the remaining laces.

Once we receive and inspect your return, it can take up to 15 business days for your refund to be processed. We’ll send you an email once it's approved. Refunds will be credited back to your original payment method — just note that bank processing times may vary.

If you don’t enjoy your first package from Xpand, let us know so that we can help you return or exchange your products within 90 days of receipt for a full refund.

Please note that shipping fees are non-refundable and orders that took advantage of free shipping will be refunded the amount minus the cost of standard shipping.

Please reach out to hello@xpandlaces.com with any questions you may have!

Absolutely! If you'd like to exchange an item, just email us at hello@xpandlaces.com and we’ll be happy to assist.

To qualify for an exchange:

• Request must be made within 90 days of your order date.
• Items must be unused, in original packaging, and include all components.
• Be sure to include the Return/Exchange Form inside the return package.

Xpand will reship the new item at no extra shipping cost.However, customers are responsible for the return shipping cost of the item(s) being exchanged.

The easiest method is to check what style of laces are currently in your existing shoes.

If your shoes feature non-traditional eyelets such as loops or hooks, make sure to go with our Round Lacing system

Absolutely! Xpand Lacing System is designed to stretch and be trimmed, which allows it to fit all types of shoes. For this reason, Xpand Laces can work on shoes from kid's shoes to adult boots. For more detailed instructions, see our installation page.

Finding the perfect fit is easy with Xpand Laces, as long as you don't trim them too short initially. We recommend testing the length before you make any cuts, and always set the initial adjustment on the loose side, so that you can always tighten them up if needed.

Xpand Laces are 52 inches long, and can stretch out to over twice that length, which makes them long enough for both high tops, Jordans and boots.

You can purchase additional accessories through this link.  

Tutorial for re-opening the lace ends for:

• Flat Lacing system can be found here
• Round Lacing system can be found here

Lightweight no-show sock is a blend of cotton, polyester, nylon and elastine.

Cushioned no-show sock is a blend of cotton, polyester and spandex.

No, the new Aluminum Urban Buckle is designed to work with our upgraded belt straps, which are thicker than those used in previous versions.

If you have straps from a past order or Kickstarter set, they will not be compatible with the new buckle.

Good news — those older straps are still fully compatible with our Aluminum Explorer Buckle.

We no longer manufacture or sell the original plastic Urban Buckle due to past durability issues.

If you have leftover straps, they will still work with our Explorer Buckle, which remains fully compatible with the older strap version.

No, because of the neodymium magnets in the belt buckle.

See our size chart here.

Yes. The original plastic Urban Buckle had a tendency to crack over time. The new version is made of 100% aluminum with a premium magnetic closure, offering significantly better durability and reliability.

Currently, our upgraded belt straps are available in black only. We’re working on expanding our color selection—new colors will be introduced in the near future.

Both buckles are made from high-grade aluminum, but they differ in design and function:

The Urban buckle is a two-piece system featuring a neodymium magnetic closure for quick, secure fastening. It’s slightly thicker and built for everyday versatility with a snap-on feel.

The Explorer buckle is a one-piece design that’s thinner, more contoured, and curved to better conform to your body—ideal for low-profile wear and maximum comfort.

Yes. The new thicker belt straps (included with the Aluminum Urban Buckle) are fully compatible with the Explorer Buckle.

However, older belt straps (such as those sold during Kickstarter) are not compatible with the upgraded Aluminum Urban Buckle.

Explorer belt is TSA approved, but not the Urban Belt because of the neodymium magnet in the belt buckle.

See our size chart here.

Certified by eco-friendly test. EU Reach and USA CP65 approved. Our cleaning formula has no harsh chemicals and very safe to use.

Yes! Our quick wipe solution is a patented plant base formula that penetrates and easily dissolves stains into nano particles without damaging the material's surface layer.

Canvas, leather, suede and rubber.