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Frequently Asked Questions

Shipping

What are my shipping options to the U.S., and will I have to pay duties?

How much is shipping?

How can I track my order

How long will it take to get my package?

My order hasn't arrived - what should I do?

Refund & Return

How long do I have to request a return or refund?

Do I need to return my items in the original packaging?

Where do I send my return?

How do you calculate refunds when I used a bundle or discount?

How long does it take to receive my refund?

What is your return policy?

Do you allow for exchanges?

Xpand Laces

How to choose between flat and round laces?

Will it fit my shoes?

Are they adjustable?

What are the lengths of the Xpand laces?

Where can I purchase additional accessories, Lace Anchors, End Clips and other hardware?

How do I re-open the Lace Ends?

No-Show Socks

What material is the No-Show Lightweight Sock?

What material is the No-Show Cushioned Sock?

Aluminum Urban Belt Set

Will my old Urban Belt straps work with the new Aluminum Urban Buckle?

I still have old Urban Belt straps from your Kickstarter. Can I buy just the old buckle?

Is it TSA approved?

What size belt is best for me?

Is the new buckle more durable than the old one?

Are other belt strap colors available?

Aluminum Explorer Belt Set

What is the difference between the Urban and Explorer buckle?

Can the belt straps interchanged?

Is it TSA approved?

What size belt is best for me?

Quick Wipes

Has it passed safety test?

Is the formula eco-friendly?

Suitable for what types of material?

"no-tie-original-elastic-lacing-system","quick-release-round-lacing-system","cushioned-no-show-socks","original-notie-lacing-system","xpand-quick-wipes-pack-of-2","cushioned-socks","free-xpand-quick-wipes","original-notie-flatlaces-3-pack","quick-wipes-10pcs","original-no-tie-laces-5-pack","original-notie-lacing-system-v4","original-notie-lacing-system-lp-v1-1","original-notie-lacing-system-lp-v1-2","original-notie-lacing-system-lp-v2-1","original-notie-lacing-system-lp-v3-1","original-notie-lacing-system-lp-v4-1","original-notie-lacing-system-lp-v5-1","original-notie-lacing-system-lp-v6-1","original-notie-lacing-system-lp-v2-2","original-notie-lacing-system-lp-v3-2","original-notie-lacing-system-lp-v4-2","original-notie-lacing-system-lp-v5-2","original-notie-lacing-system-lp-v6-2",

"no-tie-original-elastic-lacing-system","lightweight-no-show-socks","original-notie-lacing-system","original-notie-flatlaces-3-pack","original-no-tie-laces-5-pack","original-notie-lacing-system-v4","original-notie-lacing-system-lp-v1-1","original-notie-lacing-system-lp-v1-2","original-notie-lacing-system-lp-v2-1","original-notie-lacing-system-lp-v3-1","original-notie-lacing-system-lp-v4-1","original-notie-lacing-system-lp-v5-1","original-notie-lacing-system-lp-v6-1","original-notie-lacing-system-lp-v2-2","original-notie-lacing-system-lp-v3-2","original-notie-lacing-system-lp-v4-2","original-notie-lacing-system-lp-v5-2","original-notie-lacing-system-lp-v6-2",

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4--1.99
4--1.99
6--3.66
8--4.49
1--