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FAQs

Where is my shipment?

For USA and International orders, your shipment should reach you within 12 business days.  This is worst case scenario for USA and very rare.  12 days is more common for International shipments.  If you are a International customer and you chose Standard Mail as your shipping method and it has been more than 12 days, there is a good chance your package is in your countries Customs Department.  Although it is very rare, some packages in specific countries can be held in Customs for up to 45 days.  Please note that if you chose Standard Mail, your package is only tracked to the departing state in the USA and/or the landing state/region of the packages destination country. Unfortunately when your package is tagged for a customs inspection, it's out of our control and we can only wait for them to release the package.  We can't file a missing package claim until the 45 days has expired.

What are length of the shoelaces?

All shoe laces have a length of 52 inches but remember you do not need to tie a bow knot which generally requires an additional 12" of lace.  This means you are actually working with 64".  Our laces will stretch over 100" when pulled on each end.  Our laces are long enough to work with high tops and boots.

What if I don't like the product? Do you have a satisfaction guarantee?

We have thousands of satisfied customers and we're sure you'll be satisfied by our product as well. However, if you're unsatisfied for any reason, simply return the package to the following address: PO Box 1908, Anacortes, WA 98221 and include your name, email address and phone number stating you would like a refund or exchange.  Once received we will provide a full product refund minus your shipping charges.

Will Xpand shoelaces fit high tops, boots, kids and toddlers shoes?

Our shoelaces are one-size-fits-all - Trim to fit. For more details, visit our install instructions page

Can I use Xpand® laces for running and sports?

We have thousands of satisfied customers that use our shoelaces for running and other sports. Depending on your sport, you may need to adjust the tension to meet your performance and comfort needs.

I own a store and would like to Stock the Xpand® Lacing System. Do you have a wholesale price list?

We'd love to work with you. Please fill out our contact form with your company details and we'll get back with you.

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