Shipping

USA Shipping:   

• “Standard” Shipping with Tracking Number using USPS is free on orders with a value of $30 and more.
• Our warehouse processes orders Monday through Friday in the order they are received. All American orders have a handling time of 1-2 business days.
• Ship times may vary due to location, weather and postal delays that are outside of Xpand's control.

Shipping Type	Estimated Shipping Time
Standard Shipping With Tracking Number	3 - 7 business days average
Expedited Shipping With Tracking Number	2 - 5 business days average
Priority Express Shipping With Tracking	2 - 4 business days average
DHL Express Shipping With Tracking	1 - 3 business days average

 

Canada Shipping:  

• “Expedited” Shipping With Tracking using Canada Post is free on orders with a value of $30 and more.
• Orders with 3 pairs of laces and less will be shipped using Canada Post Lettermail With No Tracking. (Customers have the option to upgrade shipping at checkout.)
• Our Canadian warehouse processes orders Monday through Friday in the order they are received. All Canadian orders have a handling time of 1-2 days.
• Ship times may vary due to location, weather and postal delays that are outside of Xpand's control.

Shipping Type	* ESTIMATED Shipping Time
Standard Lettermail With No Tracking via Canada Post	3 - 7 business days average
Expedited Shipping With Tracking via Canada Post	3 - 5 business days average
Express Shipping With Tracking via Canada Post	1 - 3 business days average

 

New Zealand Shipping

• Enter & track your New Zealand tracking number here
• Our New Zealand warehouse processes orders Monday through Friday in the order they are received. All New Zealand orders have a handling time of 1-2 days.
• Ship times may vary due to location, weather and postal delays that are outside of Xpand's control.

Shipping Type	* ESTIMATED Shipping Time
Expedited Shipping With Tracking via PBT New Zealand Freight (Local shipping)	3 - 5 business days average
Express Shipping With Tracking via PBT New Zealand Freight (Local shipping)	2 - 4 business days average

 

EU & UK Shipping

• Effective July 1st, 2021, all items going into the EU & UK regardless of their value will be subject to VAT.
• Each country has its own VAT and duty rates.
• VAT and duties are not included in the item price or shipping cost. You will be responsible for those additional costs if it may occur.

 

International Shipping

• Our Canadian warehouse processes orders Monday through Friday in the order they are received. Typically, all international orders will be shipped within 1-3 business days.
• During the holiday season, please allow extra time for us to process your order. We appreciate your patience!
• We ship to over 200 countries and regions. Every country has its own laws and regulations. Import duties, taxes, and charges are not included in the item price or shipping cost. You will be responsible for those additional costs if it may occur.
• International delivery times will vary and will depend on the country and the shipping option you choose at checkout. Delivery times may vary due to many factors such as weather, postal delay and customs processing times.

Shipping Type	"ESTIMATED" Shipping Time
International Standard Mail with tracking only up to the destination country *	10 - 14 business days for delivery to destination country + local post delivery time
International Expedited Mail to the destination country with tracking + local post tracking *	8 - 12 business days for delivery to destination country + local post delivery time
International DHL Express with full door to door tracking	2 - 3 business days for delivery

 

* Xpand has no control over the delivery speed of the destination country's local courier. Please kindly allow your package more time and continue monitoring the tracking status via your tracking link

 

Tracking Your Order

• Please submit your shipping information in English only, excluding any special characters and carefully review your information before placing your order.
• All shipments will be provided a shipping confirmation email that will include the courier in use and may also include the tracking number (depending on the shipping service level selected).
• The tracking information provided by the postal carrier serves as absolute proof of delivery. A package that is shown as « Delivered » cannot be subject to a claim. In the case of a missing package with a tracking stating Delivered, the customer is advised to check his mailbox, front desk or contact his/her nearest post office. Unfortunately we cannot help locate a package that is shown as delivered.
• We are not liable or responsible for loss incurred by the carrier or upon delivery. Because we include tracking on most packages, we are unable to offer refunds or replacements for lost packages. Inquiries about compensation for lost, stolen, or damaged packages should be directed to your selected postal carrier.

 

Unsuccessful Delivery Attempted

• Items that fail to deliver and DO NOT RETURN back to Xpand will be the customer's responsibility if the initial delivery was unsuccessful because of the following reasons:

• Incomplete, Insufficient, or incorrect address
• Delivery attempted, addressee not known at place of address
• Mail unclaimed from local post office
• Mail refused by the addressee
• Refused
• In any of the above scenarios, Xpand is not obligated to issue:
• a refund
• a free replacement package
• Shipping fees are non-refundable.

 

Re-shipping & Handling Fee

• Items that fail to deliver and DO RETURN back to Xpand will be subjected to a "Re-shipping & Handling fee" as outlined in the chart below.
• Shipping fees are non-refundable.
• Customer will be responsible for Re-shipping & Handling fee if the initial delivery attempted was unsuccessful because of the following reasons:
• Incomplete, Insufficient, or incorrect address
• Delivery attempted, addressee not known at place of address
• Mail unclaimed from local post office
• Mail refused by the addressee
• Refused

Region	Re-shipping	Handling Fee
Domestic USA	$8.99	$2.99
Domestic Canada	$2.99 for Un-tracked Shipping $8.99 for Tracked Shipping	$2.99
International	$8.99	$2.99

 

Returns

• Xpand has a 90 - Day Satisfaction Guarantee which means that if you’re unsatisfied for any reason, we will accept a return and process a refund accordingly to our Refund Calculation Policy.
• Returns within 90 days must include all components and sent back in the original packaging.
• If you suspect your shipment is lost in transit or missing, please contact us at hello@xpandlaces.com within 90 days of your order date. Missing orders brought to our attention past 90 days will not be eligible for claims and/or refunds.
• Occasionally and under certain circumstances as deemed necessary by Xpand’ Customer Support we may accept returns past 90 days. Returns over 90 days must be unused, in original packaging and in the same condition that you received it to be eligible for a refund.
• Return labels will not be provided. Customer is responsible for paying shipping costs of item(s) that is to be refunded.
• Returned items will be received and inspected.
• It may take up to 15 business days for refunds to be approved and processed.
• All returns must include the “Return/Exchange Form” inside the returning package in order for our team to process your request.
• Please send items to our Canadian return facility.

• Please consider using a trackable shipping service. We will not be responsible for items that are not received by our team.
• An email will be sent to you once inspection is completed by our team. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Banks and credit card companies normally take a few days to clear a transaction so please be patient if the refund does not show automatically.
• Shipping costs are non-refundable.
• For security reasons we can only refund back to the credit card used during the purchase.
• We will only process exchanges and refunds for laces that are part of your initial order.

 

Refund Calculation Policy

• Full order refunds that took advantage of free shipping, bundle discounts and/or promo code discounts will be refunded the amount minus the cost of standard shipping.
• Partial refunds on initial orders that took advantage of free shipping, bundle discounts and/or promo code discounts will be recalculated based on the total number of laces kept. The difference between the adjusted total and the initial total will be the amount eligible for refund.

Please refer to table below:

We auto apply the best available bundle discount pricing for calculation purposes.

# of Xpand Laces	Original Price	Bundle Discounted Price
1	$11.99	$11.99
2	$23.98	$23.98
3	$35.97	$30
4	$47.96	$40
5	$59.95	$50
6	$71.94	$40
7	$83.93	$46.62
8	$95.92	$50

 

  

Region	Standard Shipping
Domestic USA	$8.99
Domestic Canada (Untracked)	$2.99
Domestic Canada (Tracked)	$8.99 - $10.99
International	$8.99

 

 

Returning Laces	1 pair	2 pairs	3 pairs	4 pairs	5 pairs	6 pairs	7 pairs	8 pairs
Amount Eligible for Refund (8 for 50 Promo)	$3.38	$10.04	$10	$10	$20 - standard shipping fee if order had free shipping	$26.02 - standard shipping fee if order had free shipping	$38.01 - standard shipping fee if order had free shipping	$50 - standard shipping fee if order had free shipping
Amount Eligible for Refund (6 for 40 Promo)	$0	$0	$10 - standard shipping fee if order had free shipping	$16.02 - standard shipping fee if order had free shipping	$28.01 - standard shipping fee if order had free shipping	$40 - standard shipping fee if order had free shipping
Amount Eligible for Refund (3 for 30 Promo)	$6.02	$18.01	$30

 

Exchanges

• If you need to exchange an item, send us an email at hello@xpandlaces.com and we’ll be happy to help start the process.
• Return labels will not be provided. Customer is responsible for paying shipping costs of item(s) that is to be exchanged.
• Items returned for exchange purposes must include the "Return/Exchange Form” inside the returning package in order for our time to process your request in a timely manner
• Please consider using a trackable shipping service. We will not be responsible for items that are not received by our team